FOR INSURERS AND CLAIMS COMPANIES
Caravan salvage agents for insurers and claims companies
Services across the UK
KTG Caravans are caravan salvage agents for insurers and claims companies. We collect touring caravans across the UK within 4 working days, and schedule static caravans by agreement. We also handle total-loss salvage, managed repair and return, and secure storage, with one point of contact throughout. Caravan specialists since 2010.
Caravan specialists since 2010 | BVSF strategic partner | Environment Agency registered – CBDL618584 | Fully insured
Services across the UK
KTG Caravans are caravan salvage agents for insurers and claims companies. We collect touring caravans across the UK within 4 working days, and schedule static caravans by agreement. We also handle total-loss salvage, managed repair and return, and secure storage, with one point of contact throughout. Caravan specialists since 2010.
Caravan specialists since 2010 | BVSF strategic partner | Environment Agency registered – CBDL618584 | Fully insured
WHY KTG CARAVANS
Why choose KTG as your caravan salvage agent?
KTG Caravans is committed to providing professional and responsible caravan insurance salvage services.
UK-wide collections
Within 4 working days. Collection timing starts when we accept your authorised instruction and the caravan is available for collection. Specialist static transport is scheduled by agreement.
Up to 90 days’ free secure storage
While your claim decision is pending, under a salvage agent agreement.
One point of contact
KTG coordinates the instructed work and keeps your team updated throughout the process.
Response within one working day
We respond to new enquiries within one working day.
WHY KTG CARAVANS
Why choose KTG as your caravan salvage agent?
KTG Caravans is committed to providing professional and responsible caravan insurance salvage services.
UK-wide collections
Within 4 working days. Collection timing starts when we accept your authorised instruction and the caravan is available for collection. Specialist static transport is scheduled by agreement.
Up to 90 days’ free secure storage
While your claim decision is pending, under a salvage agent agreement.
One point of contact
KTG coordinates the instructed work and keeps your team updated throughout the process.
Response within one working day
We respond to new enquiries within one working day.
WHAT WE DO
Two routes through one specialist contact.
Total-loss salvage
As your salvage agent, we collect and handle total-loss caravans. We pay a pre-agreed percentage of PAV, set by salvage category. Salvage terms and deductions are agreed before collection. Subsequent handling follows the caravan’s salvage category and applicable requirements.
Managed repair and return
KTG prepares the repair estimate for your approval, coordinates the work through KTG-approved repair partners and arranges return to your policyholder. Repairs proceed following insurer approval. Repair warranties are provided by the repairer.
Condition reports and estimates
We also offer condition reports with photos and repair estimates, booked separately. The scope and charge are agreed first. These are separate from collection and storage.
As your salvage agent, we collect and handle total-loss caravans. We pay a pre-agreed percentage of PAV, set by salvage category. Salvage terms and deductions are agreed before collection. Subsequent handling follows the caravan’s salvage category and applicable requirements.
KTG prepares the repair estimate for your approval, coordinates the work through KTG-approved repair partners and arranges return to your policyholder. Repairs proceed following insurer approval. Repair warranties are provided by the repairer.
WHAT WE DO
Two routes through one specialist contact.
Total-loss salvage
As your salvage agent, we collect and handle total-loss caravans. We pay a pre-agreed percentage of PAV, set by salvage category. Salvage terms and deductions are agreed before collection. Subsequent handling follows the caravan’s salvage category and applicable requirements.
Managed repair and return
KTG prepares the repair estimate for your approval, coordinates the work through KTG-approved repair partners and arranges return to your policyholder. Repairs proceed following insurer approval. Repair warranties are provided by the repairer.
Condition reports and estimates
We also offer condition reports with photos and repair estimates, booked separately. The scope and charge are agreed first. These are separate from collection and storage.
As your salvage agent, we collect and handle total-loss caravans. We pay a pre-agreed percentage of PAV, set by salvage category. Salvage terms and deductions are agreed before collection. Subsequent handling follows the caravan’s salvage category and applicable requirements.
KTG prepares the repair estimate for your approval, coordinates the work through KTG-approved repair partners and arranges return to your policyholder. Repairs proceed following insurer approval. Repair warranties are provided by the repairer.
COLLECTION COVERAGE
Touring and static caravan collection
KTG Caravans provides nationwide insurance salvage collection services throughout the UK, with European collections available by arrangement.
United Kingdom
We collect damaged, total-loss and repairable touring caravans across the UK, including stolen-recovered caravans once released and authorised for collection. Static caravan transport is arranged through trusted specialist haulage partners, with the collection date agreed for each instruction.
Ireland & Mainland Europe
Collections in Ireland and mainland Europe are available by arrangement. We confirm the logistics, timescale and applicable costs before proceeding.
Unit 5, Drayton Mere Court, Fisgard Way, Torpoint, PL11 2TB
Visits by appointment only.
COLLECTION COVERAGE
Touring and static caravan collection
KTG Caravans provides nationwide insurance salvage collection services throughout the UK, with European collections available by arrangement.
United Kingdom
We collect damaged, total-loss and repairable touring caravans across the UK, including stolen-recovered caravans once released and authorised for collection. Static caravan transport is arranged through trusted specialist haulage partners, with the collection date agreed for each instruction.
Ireland & Mainland Europe
Collections in Ireland and mainland Europe are available by arrangement. We confirm the logistics, timescale and applicable costs before proceeding.
Unit 5, Drayton Mere Court, Fisgard Way, Torpoint, PL11 2TB
Visits by appointment only.
COLLECTION AND TRANSPORT
Clear collection and transport arrangements
Touring-caravan salvage
No separate KTG UK collection charge under the agreed salvage arrangement. Existing third-party charges may still apply.
Static-caravan salvage
Agreed specialist transport costs are deducted from the salvage payment. If transport costs exceed the salvage value, we agree the balance with you before collection and invoice it as agreed.
Managed repair and return
Collection and return charges are included in the repair estimate for your approval, so you can see the cost before instructing the work.
Inherited charges and European logistics
Existing third-party recovery, storage or other charges attached to the caravan, together with agreed European transport costs, are deducted from the salvage payment where applicable. We agree the applicable deductions with you beforehand.
COLLECTION AND TRANSPORT
Clear collection and transport arrangements
Touring-caravan salvage
No separate KTG UK collection charge under the agreed salvage arrangement. Existing third-party charges may still apply.
Static-caravan salvage
Agreed specialist transport costs are deducted from the salvage payment. If transport costs exceed the salvage value, we agree the balance with you before collection and invoice it as agreed.
Managed repair and return
Collection and return charges are included in the repair estimate for your approval, so you can see the cost before instructing the work.
Inherited charges and European logistics
Existing third-party recovery, storage or other charges attached to the caravan, together with agreed European transport costs, are deducted from the salvage payment where applicable. We agree the applicable deductions with you beforehand.
Storage
Secure storage while decisions are made
Up to 90 days’ free secure storage while your claim decision is pending, under a salvage agent agreement.
The allowance covers touring and static caravans and begins when the caravan arrives at KTG’s site. It continues while KTG arranges an approved repair, within the same 90-day period. Any storage charges beyond that period are agreed in writing beforehand, with no retrospective charges. Storage outside a salvage agent agreement is agreed separately.
Storage
Secure storage while decisions are made
Up to 90 days’ free secure storage while your claim decision is pending, under a salvage agent agreement.
The allowance covers touring and static caravans and begins when the caravan arrives at KTG’s site. It continues while KTG arranges an approved repair, within the same 90-day period. Any storage charges beyond that period are agreed in writing beforehand, with no retrospective charges. Storage outside a salvage agent agreement is agreed separately.
How to instruct KTG
KTG coordinates the caravan services you instruct. Cover decisions and claim settlement remain with the insurer or its authorised representative.
1
Send your enquiry
Call or use the insurer enquiry form. Tell us whether you need an ongoing salvage agent agreement or help with an individual caravan.
2
Agree the instruction
We confirm the service route, authority to proceed, commercial terms and collection arrangements. Sending an enquiry does not book a collection.
3
We coordinate the work
KTG manages the instructed collection, storage, salvage or approved repair arrangements, keeping you informed at the relevant stages and notifying you of delays.
4
Complete the agreed route
We pay the agreed salvage amount under the agreed payment terms, or arrange return following completion of the approved repair.
Testimonials
What our customers say
“Have recently had the pleasure of working with Karl and KTG Caravans. Can’t recommend highly enough as Karl and his team where professional, obliging and prepared to go the extra mile (literally) throughout.”
Anthony M., Loss Adjuster and Claims Team Leader
“We used KTG for our whole claim, I was worried about the process of it all but they made it super easy, and even got us back on the road in something way nicer. Already recommended to friends. Thanks again”
Ava C., caravan owner, insurance claim
“Extremely impressed with the customer service received. Our caravan came back beautifully clean inside and out after a repair. Was kept up to date by friendly staff throughout the process and were very accommodating on when convenient to pick up and drop off our caravan. Highly recommend KTG.”
Dean L., caravan owner, repair
How to instruct KTG
KTG coordinates the caravan services you instruct. Cover decisions and claim settlement remain with the insurer or its authorised representative.
1
Send your enquiry
Call or use the insurer enquiry form. Tell us whether you need an ongoing salvage agent agreement or help with an individual caravan.
2
Agree the instruction
We confirm the service route, authority to proceed, commercial terms and collection arrangements. Sending an enquiry does not book a collection.
3
We coordinate the work
KTG manages the instructed collection, storage, salvage or approved repair arrangements, keeping you informed at the relevant stages and notifying you of delays.
4
Complete the agreed route
We pay the agreed salvage amount under the agreed payment terms, or arrange return following completion of the approved repair.
What our customers say
“Have recently had the pleasure of working with Karl and KTG Caravans. Can’t recommend highly enough as Karl and his team where professional, obliging and prepared to go the extra mile (literally) throughout.”
Anthony M., Loss Adjuster and Claims Team Leader
“We used KTG for our whole claim, I was worried about the process of it all but they made it super easy, and even got us back on the road in something way nicer. Already recommended to friends. Thanks again”
Ava C., caravan owner, insurance claim
“Extremely impressed with the customer service received. Our caravan came back beautifully clean inside and out after a repair. Was kept up to date by friendly staff throughout the process and were very accommodating on when convenient to pick up and drop off our caravan. Highly recommend KTG.”
Dean L., caravan owner, repair
Frequently Asked Questions
What does a caravan salvage agent do?
A caravan salvage agent looks after damaged and total-loss caravans for insurers and claims companies. At KTG, that means collecting the caravan, storing it securely while the claim is decided, and then either handling it as salvage or managing an approved repair and return. We agree the terms with you before collection.
Do you handle touring and static caravans?
Yes. We collect touring caravans across the UK. Static caravan transport is arranged through trusted specialist haulage partners, with the collection date agreed for each instruction.
How quickly can you collect a caravan?
Within 4 working days. Timing starts when we accept your authorised instruction and the caravan is available for collection. Working days are Monday to Friday. Static transport is scheduled by agreement.
Are you registered and insured?
Yes. KTG Caravans is Environment Agency registered (CBDL618584), a BVSF strategic partner and fully insured. Caravan specialists since 2010.
Where are you based?
Our site is at Unit 5, Drayton Mere Court, Fisgard Way, Trevol Business Park, Torpoint, Cornwall, PL11 2TB. We collect across the UK, with Ireland and mainland Europe by arrangement. Visits by appointment only.
Do you buy every caravan you collect?
No. We agree the service route with you first: salvage, managed repair and return, or another specifically agreed instruction.
How are salvage prices calculated?
Under a salvage agent agreement, prices are based on pre-agreed percentages of PAV, set by salvage category. Applicable third-party charges and agreed transport deductions are confirmed beforehand. Individual salvage terms are agreed before collection.
Is collection free?
There is no separate KTG UK collection charge for touring caravans under an agreed salvage arrangement. Static transport costs are deducted from the salvage payment as agreed. Repair collection and return charges appear in the repair estimate. European logistics and existing third-party charges are agreed separately.
Which caravans qualify for free storage?
Touring and static caravans received under a salvage agent agreement qualify for up to 90 days’ free storage from arrival at KTG’s site while a claim decision is pending. The allowance continues while we arrange an approved repair, within the same 90-day period. Further storage charges are agreed in writing beforehand, with no retrospective charges.
Who approves and carries out repairs?
KTG prepares the estimate and the insurer decides whether to approve it. KTG-approved repair partners carry out the repairs and provide the repair warranty. KTG coordinates the work and return arrangements.
Are condition reports included with collection or storage?
No. Condition reports with photos and repair estimates are booked separately. The scope and charge are agreed first.
Can you collect stolen-recovered caravans?
Yes, once any required release and collection authority are in place. We agree the appropriate storage, salvage or repair route with the insurer or its authorised representative.
What information do you need?
Your company and contact details, service required, collection location, caravan details, condition and access information. For individual instructions, include the claim reference and salvage category if known. We confirm any further information needed securely.
Do you decide cover or settle claims?
No. These decisions remain with the insurer or its authorised representative.
Do you cover the whole UK?
Yes. We collect touring caravans UK-wide within 4 working days.
Do you work with claims companies as well as insurers?
Yes. We work with insurers and claims companies.
What happens to a caravan after collection?
We store it securely and send a condition report with photos. Repairs or sale follow your instructions.
Can a caravan owner contact you directly about a claim?
Yes. Please get in touch via our Contact page.
How do I set up an account with you?
Call 01752 424448 or email [email protected].
Frequently Asked Questions
What does a caravan salvage agent do?
A caravan salvage agent looks after damaged and total-loss caravans for insurers and claims companies. At KTG, that means collecting the caravan, storing it securely while the claim is decided, and then either handling it as salvage or managing an approved repair and return. We agree the terms with you before collection.
Do you handle touring and static caravans?
Yes. We collect touring caravans across the UK. Static caravan transport is arranged through trusted specialist haulage partners, with the collection date agreed for each instruction.
How quickly can you collect a caravan?
Within 4 working days. Timing starts when we accept your authorised instruction and the caravan is available for collection. Working days are Monday to Friday. Static transport is scheduled by agreement.
Are you registered and insured?
Yes. KTG Caravans is Environment Agency registered (CBDL618584), a BVSF strategic partner and fully insured. Caravan specialists since 2010.
Where are you based?
Our site is at Unit 5, Drayton Mere Court, Fisgard Way, Trevol Business Park, Torpoint, Cornwall, PL11 2TB. We collect across the UK, with Ireland and mainland Europe by arrangement. Visits by appointment only.
Do you buy every caravan you collect?
No. We agree the service route with you first: salvage, managed repair and return, or another specifically agreed instruction.
How are salvage prices calculated?
Under a salvage agent agreement, prices are based on pre-agreed percentages of PAV, set by salvage category. Applicable third-party charges and agreed transport deductions are confirmed beforehand. Individual salvage terms are agreed before collection.
Is collection free?
There is no separate KTG UK collection charge for touring caravans under an agreed salvage arrangement. Static transport costs are deducted from the salvage payment as agreed. Repair collection and return charges appear in the repair estimate. European logistics and existing third-party charges are agreed separately.
Which caravans qualify for free storage?
Touring and static caravans received under a salvage agent agreement qualify for up to 90 days’ free storage from arrival at KTG’s site while a claim decision is pending. The allowance continues while we arrange an approved repair, within the same 90-day period. Further storage charges are agreed in writing beforehand, with no retrospective charges.
Who approves and carries out repairs?
KTG prepares the estimate and the insurer decides whether to approve it. KTG-approved repair partners carry out the repairs and provide the repair warranty. KTG coordinates the work and return arrangements.
Are condition reports included with collection or storage?
No. Condition reports with photos and repair estimates are booked separately. The scope and charge are agreed first.
Can you collect stolen-recovered caravans?
Yes, once any required release and collection authority are in place. We agree the appropriate storage, salvage or repair route with the insurer or its authorised representative.
What information do you need?
Your company and contact details, service required, collection location, caravan details, condition and access information. For individual instructions, include the claim reference and salvage category if known. We confirm any further information needed securely.
Do you decide cover or settle claims?
No. These decisions remain with the insurer or its authorised representative.
Do you cover the whole UK?
Yes. We collect touring caravans UK-wide within 4 working days.
Do you work with claims companies as well as insurers?
Yes. We work with insurers and claims companies.
What happens to a caravan after collection?
We store it securely and send a condition report with photos. Repairs or sale follow your instructions.
Can a caravan owner contact you directly about a claim?
Yes. Please get in touch via our Contact page.
How do I set up an account with you?
Call 01752 424448 or email [email protected].
FOR INSURERS AND CLAIMS COMPANIES
Get in touch
Call 01752 424448 or send an insurer enquiry.
We respond within one working day.
Please avoid unnecessary policyholder personal information. We can agree a secure route for further documents. Sending this form is an enquiry, not a confirmed booking.
Discuss your caravan salvage and repair requirements
Whether you need an ongoing salvage agent agreement or support with an individual instruction, speak to KTG about the right service route.
Call 01752 424448 or send an insurer enquiry. We respond within one working day.
Selling your own caravan? Visit our Sell Your Caravan page.
Discuss your caravan salvage and repair requirements
Whether you need an ongoing salvage agent agreement or support with an individual instruction, speak to KTG about the right service route.
Call 01752 424448 or send an insurer enquiry. We respond within one working day.
Selling your own caravan? Visit our Sell Your Caravan page.
KTG Caravans is a UK-based, family-run business. Caravan specialists since 2010. Buying, selling, insurance salvage and export.
