Last updated: 21/09/2026

This Privacy Policy explains how KTG Caravans (“KTG”, “we”, “us”, or “our”) collects, uses, discloses, retains, and protects personal information through https://ktgcaravans.com/website, related landing pages, contact forms, and other online services operated by KTG.

1. Who we are

Business name: KTG Caravans Ltd
Registered office: KTG Caravans. Drayton Mere Court, Fisgard Way, Torpoint, Cornwall, PL11 2TB
Company number: 15508648
Email: [email protected]
Telephone: 01752 424448 / 07935 159000

2. Information we collect

We may collect information that you provide when you contact us, submit an enquiry, request information, request a quotation, make a booking, purchase or sell a vehicle, use a service, subscribe to communications, or otherwise interact with KTG online.

This may include your name, email address, telephone number, postal address, location, business or dealership details, vehicle or service requirements, booking information, payment or transaction details where relevant, and the contents of your correspondence with us.

When you visit the website, we may receive technical information such as your IP address, browser type, device type, operating system, approximate location, pages viewed, referring page, and information about how you interact with the website. Some of this information may be collected through cookies, analytics, hosting, security, or performance technologies.

We may also receive information from another person in your organisation, a publicly available business source, or a service provider acting on your behalf. We will use indirectly obtained information only for lawful and relevant purposes and will provide any information required by applicable privacy law.

3. How we use information

We may use personal information to respond to enquiries; provide information about vehicles and services; prepare or administer quotations, bookings, sales, purchases, hire, delivery, export, repair, or other transactions; communicate with you; provide customer support; operate, secure, troubleshoot, and improve our websites; maintain business records; manage payments and administration; comply with legal, regulatory, accounting, and insurance obligations; and investigate suspected fraud, misuse, security incidents, or unlawful activity.

We will not sell your personal information. We will not use information collected through a form for unrelated marketing unless we have a lawful basis to do so and, where required, your consent.

4. Lawful bases

We generally rely on the following lawful bases for processing personal information:

Steps at your request: to respond to an enquiry or take steps before entering into a contract.

Contract: to perform a contract or take requested steps connected with a contract.

Legitimate interests: to operate our business and websites, respond to customers, maintain records, protect security, and improve our services, where those interests are not overridden by your rights.

Legal obligation: where processing is required to comply with law, regulation, court orders, accounting requirements, or other legal duties.

Consent: where we ask for consent, such as for optional marketing or non-essential cookies. You may withdraw consent at any time.

5. Who we share information with

We may share personal information with service providers that help us operate our business and websites. These may include website hosting providers, customer-relationship-management or form providers, email and communications providers, payment and booking providers, analytics and security providers, information-technology support providers, professional advisers, insurers, delivery or logistics providers, and other suppliers where relevant to the service or transaction you request.

We may disclose information to courts, regulators, law-enforcement agencies, government bodies, or other persons where required or permitted by law. We may also disclose information as part of a sale, restructuring, financing, merger, or transfer of all or part of our business, subject to appropriate confidentiality and legal safeguards.

Service providers may process information on our instructions. We do not authorise them to use your information for their own unrelated purposes.

6. International processing

KTG and its service providers may process personal information in the United Kingdom, the European Economic Area, the United States, or other countries. Where information is transferred internationally, we will use appropriate contractual, technical, organisational, or other safeguards required by applicable law.

7. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy. We may retain enquiry and customer information for the duration of a customer or business relationship and for an additional period needed for accounting, legal, insurance, regulatory, dispute-resolution, or record-keeping purposes.

Technical logs, marketing records, and analytics data may be retained for different periods according to the relevant provider’s configuration and our security and operational needs. We will delete, anonymise, or securely dispose of information when it is no longer required.

8. Cookies and similar technologies

The website may use essential cookies and similar technologies to provide core functionality, maintain security, remember settings, and support page performance. It may also use optional analytics, advertising, chat, or other non-essential technologies to understand website usage or support communications.

Where consent is required, non-essential cookies will be used only after consent has been obtained. You can manage cookies through the website’s consent controls or your browser settings. Disabling essential cookies may affect website functionality.

9. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

If we become aware of a personal-information breach, we will assess it and notify affected people or regulators where required by applicable law.

10. Your rights

Depending on the law that applies and the circumstances of the processing, you may have the right to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, or transfer of information in a usable format. You may also withdraw consent where processing is based on consent.

You may object to direct marketing at any time. If we rely on legitimate interests, you may object to that processing in circumstances provided by law.

To exercise a right, contact us using the details in section 12. We may need to verify your identity before responding. We will respond within the period required by applicable law. Some rights are subject to exceptions and may not apply in every case.

11. Complaints

Please contact us first so that we can investigate and attempt to resolve your concern. You may also have the right to complain to a privacy regulator with jurisdiction over your circumstances.

12. Governing law

This Policy is governed by the laws of England and Wales. This does not limit any rights you may have under applicable data protection law.

13. Contact us

For privacy questions, requests, or complaints, contact:

KTG Caravans
Email: [email protected]
Telephone: 01752 424448 or 07935 159000
Postal address: KTG Caravans. Drayton Mere Court, Fisgard Way, Torpoint, Cornwall, PL11 2TB

14. Changes to this Policy

We may update this Privacy Policy when our websites, services, suppliers, or legal obligations change. The updated version will be posted on the website with a revised “Last updated” date. We encourage you to review this page periodically.